ePayments provides a secure environment for your customers to make bill payments using their credit card either online, via your call centre or via an Interactive Voice Response (IVR) system.

This payment solution is ideal for councils, Government departments and utility companies looking for a cost-effective suite of services designed to reduce security issues and the administrative costs of accepting bill payments from customers using a credit card.

Key Advantages

• Simple to integrate with your existing systems and/or website
• Multiple users can be added to process over the phone transactions - with customised access permissions (such as disabling refunds) making this an ideal payment solution for call centres
• Simple to use web based administration and reporting tool
• Account or invoice number validation - provides you and your customer with the assurance they are paying the correct bill
• Customisable payment page - ePayments provides the ability to add some of your branding elements (logo, corporate colours) to the payment pages

How It Works

Integrated With Your Website

A standard feature of the ePayments platform is a hosted (and branded) payment page that can be easily imbedded in your website via a hyperlink. The service allows your customers to validate their account information by using the same account or invoice number contained on your standard invoices. The hosted payment page allows you to take advantage of EFTPOS New Zealand's secure environment whilst ensuring there are minimal changes required to your internal payment systems.

Call Centre Integration

ePayments can also be configured for call centre and administration type payments. It provides any (authorised) operator with access to an Internet based point of sale function. This can be extended to any desktop with Internet access allowing over the phone payments to be made quickly and efficiently.

A full audit trail of operator-initiated payments is also provided as a standard feature of the service.

ePayments Standard Features

Branded Payment Screens

The hosted credit card payment pages can be customised to include your businesses logo, and other branding elements.

Online Reporting And Administration Functions

ePayments provides you with a secure web interface to quickly and efficiently view, manage and reconcile transactions. A comprehensive reporting module gives clear visibility of funds collected and reports can be automatically delivered by email as Adobe Acrobat PDF, Microsoft Excel, or CSV text files.

Customer Account Validation

Account validation allows you to upload a file of customer reference numbers into ePayments such as invoice or account numbers. When your customers make payments they can enter their reference number giving them and you the assurance they are paying the correct bill.

Access Control

Access to the administration area of ePayments can be controlled allowing only authorised users to perform specific functions - such as performing refunds.

What You Need

In order to use ePayments you will need:

• To be taking credit card payments over the phone or via IVR software
• A link from your existing website to the ePayments hosted payment pages

Technical Information

ePayments is designed to be used with:

• Microsoft Internet Explorer 6.0
• Netscape 7.2
• Mozilla Firefox 1.0

Contact Us

If you require any additional information on our ePayments solution, or if you would like to discuss the specific payment needs of your business, please contact our Merchant Sales Team on 0800 EFTPOS, that's 0800 338 767, option 1.