Customer Zone
Our existing customer zone provides you with useful information and tools to help with your everyday business.
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Customer Zone

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Welcome to the EFTPOS New Zealand Customer Zone. This section of our website has been specifically designed for our existing customers to provide helpful information, forms and online tools to help us manage your business more efficiently. Please select from the following or contact our Merchant Services Team on 0800 EFTPOS, that's 0800 338 767, option 3.

Get your slice of the action! Orange Arrow

Will you be ready to take your slice of the action when Rugby World Cup 2011 rolls around?

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Transaction Listing Request Form Orange Arrow

Use this form to request Transaction Listing from the last 80 days.

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Frequently Asked Questions Orange Arrow

Find the answers to the most frequently asked questions of our Contact Centre and Technical Support teams.

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Fraud Protection And Minimisation Orange Arrow

Find out about the latest fraud alerts and how to best protect your business and customers.

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Security Information Orange Arrow

Ours and your security obligations for card payments.

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Update My Personal Details Orange Arrow

Update your details held by us such as postal address, business contact or email address.

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Change Of Ownership Orange Arrow

Important information if you're selling your business.

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Merchant Services Agreement Orange Arrow

View the latest versions of the booklets that make up your Merchant Services Agreement with us.

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Support Services Matrix Orange Arrow

View our service support commitments provided to you.

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Say YES To Email Orange Arrow

Register your email address to receive important communications by email.

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e-news Orange Arrow

View our merchant newsletter 'e-news' - sharing industry news and information on our products and services.

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Useful Links Orange Arrow

Websites providing information and services of value to your business.

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PCI DSS Compliance Validations Orange Arrow

Register and complete the PCI DSS Self Service Questionnarie and Validation Scan

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Static IP Technical Checklist Orange Arrow

Use this checklist prior to calling us with a technical issue.

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Merchant Service Fee Pricing Options Orange Arrow

View the different Merchant Service Fee pricing options available to you.

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